Monday, October 12, 2009

Customer Service

Well, I had an altercation with a customer at my work. Now, I freely admit that I am not the nicest when it comes to customer service. Don't get me wrong, I am nice as long as you are, but I have almost no tolerance for bullshit. If I am wrong, I will admit it, but the old adage that the customer is always right, is completely incorrect. Most of the time, they aren't.

So, this older woman (about 65, I would say) came in along with her husband. She had this obnoxious, entitled attitude from the moment she hit the door. She stood in front of the pastry case, casting a dubious eye at our selection.

"Is this all you have?" she asked, in a rather rude tone.
"Yes, it is," I replied.
"Do you have any sandwiches without meat on them?"
"No, we don't, but we can take the meat off of them"
She rolled her eyes at me.
"Do you have any yogurt or fruit?"
"No, I am sorry, we don't," I reply.
"Well, Starbucks does," she said, scoffing.
I remained quiet, biting my tongue. What I wanted to tell her is that if Starbucks had everything she required, perhaps she should take a jaunt over to one. We're in Seattle. They aren't hard to come by.
"Where is the nearest Starbucks,?" she inquired.
I pointed her in the direction of the nearest one, a block over. In the meantime, her husband had decided he wants a biscotti.
"Well, can I bring my Starbucks back here and eat it?" she asked
"Um, I guess that would be okay," I replied, a slight hint of annoyance seeping into my voice.
"What does that mean? Is that a yes?" she demands
"Well, I would prefer you didn't, to be quite honest," I said.
"Well, with that attitude, we aren't eating here, " the husband said.
"Good," I said, as they begin their exodus towards Starbucks, " go to Starbucks. It is completely inappropriate that you asked to eat our main competitor's food in here."
The old woman whipped around. "How is it inappropriate? No one but you would know we had Starbucks in here."
"That isn't the point, ma'am. You wouldn't go into a restaurant and bring food from a different one, would you? At your age, if you can't see why it is inappropriate, I don't know what to tell you."
She and her husband stormed out in a flurry of words about how she was going to ask the Starbucks employees if they would feel it was inappropriate. I guarantee they would.

Now, here's the thing. Why couldn't she just eat at the Starbucks? I don't get it. Please, feel free to chime in though. Was I in the wrong, for telling her no?